How do I return or exchange parts or items?

Depending on what you need to return or exchange there are different processes, please see the proper information below based on what you need to do. 

PARTS:

You can return your part(s) within 30 days of purchase for an exchange, refund, or store credit. Any returns after 30 days are only eligible for store credit or exchange. All part returns must be in unused & undamaged condition with all assemblies and pieces in the package. Returned damaged parts, or assemblies returned that are missing pieces are not eligible for a refund, exchange, or shop credit. Customers will be responsible for return shipping costs (sending it to us). Common Motor will pick up shipping cost for an exchanged part being sent back out (shipping the new part to you). 

Download and print this quick return form to expedite the return process:

--->  Common Motor Parts Quick Return Form  <---

Mail to:
CMC Returns
(put your order number here, ex. CM12345)
1615 Branard St.
Houston, TX 77006  U.S.A.

Please include a copy of your invoice in the return package. 

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KT Pro Tools Warranty Process:

Follow the instructions on our dedicated KT Pro Tools FAQ page. 

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HELMETS & RIDING GEAR:

Exchange for a different size (Resizing)

Resizing requests must be made within 10 days of receiving the product. Contact us directly via email for a return authorization for a resizing exchange of a helmet or riding gear (jacket, gloves, etc).  Do not ship back the item(s) until you hear from Common Motor with the return authorization information. Any helmets, jackets or gloves that need to be exchanged for a re-size must be returned in new unused condition, with all labels, tags and original packaging still in place. Additionally any helmet, jacket or gloves may be subject to a re-sizing fee that must be paid in full before the authorization is complete. Resizing and the associated fees are handled on a case by case basis. Customer will be responsible for any return shipping costs on a helmet, jacket or gloves shipped back for re-sizing. Resizing exchanges will be for the same exact model helmet, jacket or gloves that were originally purchased. 

Include the following information in your email

• Your Name
• Order Number
• Item Name
• Size you have (EX: Purchased a Large Helmet)
• Size you need to exchange for (EX: Swap for an XL Helmet)

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Exchange or Return for reasons other than resizing:

Return requests on riding gear must be made within 10 days of receiving the product. Contact us directly via email for a return authorization. Do not ship back the item(s) until you hear from Common Motor with the return authorization information. Any helmets, jackets or gloves being exchanged or returned must be in new unused condition, with all labels, tags and original packaging still in place. Customer will be responsible for any return shipping costs on a helmet, jacket or gloves.

Include the following information in your email

• Your Name
• Order Number
• Item Name
• Reason for return